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POLOKWANE MUNICIPALITY WILL STRIVE: to provide a reliable, consistent and dependable service - to respond and be willing to provide efficient service to all clients - to attain necessary skills and knowledge to render efficient services - to ensure easy access to the Municipality and the various facilities - to ensure an effective two-away communication between our clients and ourselves - to be credible, reliable, honest and trustworthy - to ensure confidentiality when dealing with customers - to care for and maintain municipal assets - to be presentable at all times - to establish one stop customer care centres - to establish a 24hr customer care facility - OUR CUSTOMERS HAVE THE RIGHT TO: accurate measurement of water and electricity consumption - error-free bills - be treated with respect - be dealt with promptly, fairly, efficiently and with respect - confidentiality of their information - one stop service - be involved in issues affecting them
Address:
Cnr Landdros Mare and Bodenstein Street
Polokwane
0699
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Polokwane Municipality Progress

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WATER SUPPLY DIFFICULTIES AS ON 23 FEBRUARY 2015:

Most reservoirs have been low and some almost empty in the past few days. This contributes to water shortages in high laying areas. The situation got worse on Sunday with some dried up.… Read more
WATER SUPPLY DIFFICULTIES AS ON 23 FEBRUARY 2015:

Most reservoirs have been low and some almost empty in the past few days. This contributes to water shortages in high laying areas. The situation got worse on Sunday with some dried up. Areas most affected are Flora Park, Serala View, Thornhill and some parts of Sterpark and Bendor and Seshego as well.

Lepelle Northern Water indicate that load shedding is contributing to low reservoir levels because they have to stop pumps for two or more hours. The municipality engaged with Eskom not to implement shedding that will affect all the sources at the same time. Lepelle has promised to open two pumps after storing more water and to reduce flow to other areas so that we can have more. As a result, the municipality cannot say for how long this will continue because load shedding is a major contributor. However, we are hopeful that our engagement with the supplier and Eskom will bear positive results.

The municipality will continue to explore means and partnerships that will help provide sufficient water supply to the city. In the interim, water tankers will continue to be provided to areas that are affected.

Residents, businesses and visitors should always bear in mind that Polokwane is a water scarce area. We should adopt water conserving habits even during periods of water abundance.

For more info on water tankers, please contact the municipality’s water and sanitation section on 015 290 2376.



Regards
Matshidiso Mothapo
Assistant Manager Communications